Communication, conflict resolution, and advocacy
Aligned to NHES 4 — SHAPE America National Standards.
What this lesson teaches
Strong communication underpins healthy adult relationships and workplaces: being assertive without being aggressive, listening actively, negotiating, and resolving conflict respectfully. These skills let you handle disagreements without harm and stand up for yourself and others. Practicing them now prepares you for relationships, work, and community life.
Worked example
In a disagreement with a friend, using an I-statement like I feel frustrated when plans change last minute, and active listening to their side, resolves the conflict far better than blaming or shutting down.
Practice questions
- Explain the difference between assertive and aggressive.
- Give an example of an I-statement for a conflict.
- Name one active-listening skill you can practice.
Watch the lesson
Every lesson comes with a video taught in English and Spanish — the same video the QR code in the printed workbook opens.
▶ Watch this lessonEn español
Comunicación, resolución de conflictos y defensa de derechos
Una comunicación sólida es la base de las relaciones saludables en la vida adulta y en el trabajo: ser asertivo o asertiva sin ser agresivo o agresiva, escuchar activamente, negociar y resolver conflictos con respeto. Estas habilidades te permiten manejar desacuerdos sin causar daño y defender tus derechos y los de los demás. Practicarlas ahora te prepara para las relaciones, el trabajo y la vida en comunidad.
Ejemplo: En un desacuerdo con un amigo o amiga, usar una frase en primera persona como 'Me siento frustrado cuando los planes cambian a última hora', y escuchar activamente su punto de vista, resuelve el conflicto mucho mejor que culpar o cerrarse.
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